Remember when employees started signing up for Dropbox, Slack and countless SaaS applications without IT’s knowledge? It’s happening again—this time with AI. Across organisations, employees are subscribing to ChatGPT, Microsoft Copilot, Claude, Gemini and...
Technology Expense Management (TEM) has traditionally been dominated by large international software vendors. While these platforms have their place, they are often built for global markets, global suppliers, and global business practices—not the realities of doing...
There was a time when a phone rang, someone answered it, and things got done. Now? Emails sit. Tickets age. “Just circling back” has become a full-time job. Somewhere between automation, AI, and ‘working smarter,’ we’ve quietly accepted something dangerous: slow...
There was a time when you phoned your supplier and someone answered. Not a bot. Not a ticket number. A person. They knew your name. They knew your business. And if something broke, they owned it. Fast forward to today. You log a ticket.You get an automated...
AI has become the sharpest communication assistant in business. It structures thinking, drafts reports, polishes language, and removes wasted time. Used correctly, it’s a serious advantage. Used lazily, it’s obvious. Right now, inboxes are filling up with beautifully...
When the Tide Goes Out, Some Prices Still Swim Upstream Every year, like clockwork, the telecom industry announces price adjustments. Most of the time these are justified with familiar phrases: inflationary pressure, network investment, or operational costs. Running...
