Industry News
Stay ahead of industry trends and news
Industry News
Stay ahead of industry trends and news
AI is everywhere. AI-powered reporting. AI-powered analytics. AI-powered billing. AI-powered dashboards. At this rate, someone is going to launch an AI-powered pivot table. But here’s a question worth asking:
“If your technology billing data is accurate, structured, properly categorised and intelligently reported, do you actually need AI to explain what happened?”
There was a time when the IT department was responsible for keeping technology running. Today, that responsibility has expanded significantly.
The fact that your team can manage technology expenditure internally doesn’t necessarily mean they should. Technically, I can cut my own hair. I own scissors. I’ve watched YouTube. How hard can it be? The answer is usually visible for the next six weeks.
We hear a similar argument in Technology Expense Management (TEM): “We’ve got it covered. We use BI tools and spreadsheets.”
And you probably do. You have smart people, useful reports and plenty of data. The question isn’t whether your team can produce a report. The question is what happens after the report is produced.
A good decision only creates value when someone takes the next step. It’s one of the great contradictions in business: people say “yes” — and then nothing happens. The meeting goes well. Everyone agrees there’s value. The business case stacks up. The potential savings are compelling. Someone even says, “Let’s do it.”
Then… silence. Not because anyone changed their mind. Not because the solution wasn’t right. Simply because the next step never happened.
AI is everywhere. AI-powered reporting. AI-powered analytics. AI-powered billing. AI-powered dashboards. At this rate, someone is going to launch an AI-powered pivot table. But here’s a question worth asking:
“If your technology billing data is accurate, structured, properly categorised and intelligently reported, do you actually need AI to explain what happened?”
There was a time when the IT department was responsible for keeping technology running. Today, that responsibility has expanded significantly.
The fact that your team can manage technology expenditure internally doesn’t necessarily mean they should. Technically, I can cut my own hair. I own scissors. I’ve watched YouTube. How hard can it be? The answer is usually visible for the next six weeks.
We hear a similar argument in Technology Expense Management (TEM): “We’ve got it covered. We use BI tools and spreadsheets.”
And you probably do. You have smart people, useful reports and plenty of data. The question isn’t whether your team can produce a report. The question is what happens after the report is produced.
A good decision only creates value when someone takes the next step. It’s one of the great contradictions in business: people say “yes” — and then nothing happens. The meeting goes well. Everyone agrees there’s value. The business case stacks up. The potential savings are compelling. Someone even says, “Let’s do it.”
Then… silence. Not because anyone changed their mind. Not because the solution wasn’t right. Simply because the next step never happened.
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