Industry News
Stay ahead of industry trends and news
Industry News
Stay ahead of industry trends and news
Technology Expense Management (TEM) has traditionally been dominated by large international software vendors. While these platforms have their place, they are often built for global markets, global suppliers, and global business practices—not the realities of doing business in South Africa.
For years, mobile networks have sold the dream of the “Top Up” contract. More data. More minutes. A shiny new phone.
Management often approves these contracts from the top down because they appear simple and controlled. But beneath the surface, many businesses are quietly overspending.
Somewhere between automation, AI, and ‘working smarter,’ we’ve quietly accepted something dangerous: slow response times. And slow responses don’t just irritate people. They cost money. Real money. Especially in IT.
There was a time when you phoned your supplier and someone answered. Not a bot. Not a ticket number. A person. They knew your name. They knew your business. And if something broke, they owned it. Fast forward to today.
Technology Expense Management (TEM) has traditionally been dominated by large international software vendors. While these platforms have their place, they are often built for global markets, global suppliers, and global business practices—not the realities of doing business in South Africa.
For years, mobile networks have sold the dream of the “Top Up” contract. More data. More minutes. A shiny new phone.
Management often approves these contracts from the top down because they appear simple and controlled. But beneath the surface, many businesses are quietly overspending.
Somewhere between automation, AI, and ‘working smarter,’ we’ve quietly accepted something dangerous: slow response times. And slow responses don’t just irritate people. They cost money. Real money. Especially in IT.
There was a time when you phoned your supplier and someone answered. Not a bot. Not a ticket number. A person. They knew your name. They knew your business. And if something broke, they owned it. Fast forward to today.
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