Case Study
02
A PROPERTY CLIENT
Our property client is recognised locally and internationally as Southern Africa’s leading independent real estate group and the country’s most awarded real estate company. Offering a full spectrum of property services, they boast a network of over 300 offices in sub-Saharan Africa and also have offices in the UK, Germany, Mauritius and the Seychelles.
![](https://www.joltsa.com/wp-content/uploads/2020/12/property.jpg)
CHALLENGES
Our client was seeing escalating costs, and managing the telecom infrastructure and multiple suppliers was time-consuming for the internal team.
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![](https://www.joltsa.com/wp-content/uploads/2020/12/business.jpg)
![](https://www.joltsa.com/wp-content/uploads/2020/12/DashboardClient.png)
OUR SOLUTION
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To gain insight and visibility across multiple vendors into a single view.
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Build a culture of cost awareness with targeted reports.
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Supplier Independent advice, regarding telecom’s products and services.
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Provide expertise and resources to action repeatable and reliable business processes.
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Audit all existing PBX hardware and determine whether in use.
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Provide benchmark pricing and data points to the client to assist in negotiating new, more competitive rates.
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Ensure the successful implementation of a Voice RFP, including drafting the specification, analysing, interviewing, what-if scenario planning and recommendations based on findings.
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Manage all Directory Listing contracts and setup authorised signatories.
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Manage all supplier disputes from validation to recovery of credits.
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Make recommendations based on findings.
RESULTS
JOLT’s supplier-independent Expense Management programme with business process outsourcing, optimisations and regular benchmarking, resulted in signficant savings.
KEY FACTORS FOR SUCCESS
- Regular, minuted meetings ensured strategic/operational focus and accountability.
- Leveraging JOLT’s expertise and resources freed the client’s internal team.
- Baselining all client key metrics was fundamental determining success and providing the mechanism for measurement.
- Regular price benchmarking was key to decreasing spend and fair rates.
- Real-time visibility of key metrics, savings initiatives, tickets and recovered credits kept the team on track.
- Reported and optimised all expired contracts.
- Actionable data combined with JOLT’s reliable and repeatable business processes delivered on direct and indirect costs.
As of January 2021, we are pleased to release a total 12-year saving. This is direct savings derived from expense management, analytics, correcting invoice errors, credits, cancelling unused services and more. This does not account for time/salary savings.
HAPPY CUSTOMERS
“In an economy where costs are rising our customer spend trend-lines are all on downward trajectories.”