Saved/Month
Recovered
Stores (±)
Saved/Month
Recovered
Stores (±)
Client Background
A prominent retail chain with a vast network of stores and suppliers approached us to optimise their expense management. They sought a comprehensive review of their billing processes to enhance cost efficiency and eliminate errors.
Challenges
Upon conducting our assessment, we uncovered a major oversight: a data line, cancelled two years prior, was still being billed at R115,000 per month. Despite multiple attempts by the client to rectify the issue with the supplier, the erroneous charges persisted, accumulating over R2.76 million in unnecessary costs.
Our Solution
Leveraging our deep industry expertise and meticulous auditing processes, we:
- Conducted a detailed historical billing analysis to identify discrepancies.
- Engaged directly with the supplier to escalate the issue and demand resolution.
- Negotiated the full recovery of credits owed to the client.
- Implemented enhanced billing oversight measures to prevent recurrence.
Results and Impact
Our intervention delivered substantial financial and operational benefits:
R2.76 million recovered in incorrect charges (R115,000/month x 24 months).
Recovered nearly
R1 million in overpaid amounts.
Corrected billing errors, ensuring accuracy in future invoices.
Enhanced financial oversight, improving cost control and budgeting.
Strengthened supplier accountability, streamlining dispute resolution processes.
Conclusion
This case study highlights the critical importance of proactive expense management. By leveraging our expertise in cost recovery and financial governance, we helped the client recover significant funds, strengthen their financial operations, and safeguard future expenditures.
We continue to collaborate with the client to ensure ongoing billing accuracy and financial efficiency, allowing them to focus on growing their core business with confidence.
