A leading financial services company with an extensive nationwide presence faced significant challenges in managing its Voice billing. With hundreds of sites, each operating under its own individual account, the company struggled with a decentralised payment structure that led to frequent account suspensions due to non-payment. The fragmented approach also meant they were missing out on potential bulk discounts and struggled with inconsistent billing accuracy.
Challenges Faced
- Decentralised Billing: Each site was responsible for its own Voice payments, leading to delays and inefficiencies.
- Account Suspensions: Payments were often missed or delayed, causing critical services to be suspended.
- Lack of Centralised Visibility: The company had no unified view of Voice expenditures, making cost optimisation nearly impossible.
- Missed Bulk Discounts: Due to scattered accounts, the company was paying higher rates rather than benefiting from volume-based discounts.
- Billing Errors: Inconsistencies and incorrect charges were difficult to identify and resolve across multiple accounts.
Our Solution
To resolve these issues, JOLT implemented a centralised billing hierarchy, consolidating all individual accounts into a single master account. This restructuring ensured that:
- Unified Billing Structure: All Voice expenses were now managed under a single account, significantly reducing administrative overhead.
- Accurate and Transparent Billing: A centralised dashboard provided clear, real-time insights into Voice usage and costs.
- Bulk Discounts Applied: The company was able to leverage bulk purchasing power, reducing overall Voice costs.
- Automated Payment Processing: No more service suspensions due to missed payments; all invoices were streamlined under one payment cycle.
- Stronger Governance and Control: With centralised oversight, the finance team could monitor expenditures, allocate costs appropriately, and prevent overspending.
Results and Business Impact
By consolidating accounts, the company unlocked significant bulk discounts, reducing Voice costs by 15-20%.
The risk of operational downtime due to missed payments was completely eliminated.
Centralised invoicing and a unified billing system reduced the administrative burden on individual sites.
The finance team gained full visibility into Voice expenses, enabling better budgeting and forecasting.
A single account structure ensured better control, compliance, and security management.
Conclusion
This case study highlights the critical importance of proactive expense management. By leveraging our expertise in cost recovery and financial governance, we helped the client recover significant funds, strengthen their financial operations, and safeguard future expenditures.
We continue to collaborate with the client to ensure ongoing billing accuracy and financial efficiency, allowing them to focus on growing their core business with confidence.
