Are you confident that your employees are using company phones responsibly? A recent case with one of our clients highlights the importance of scrutinising telephone usage.
The Problem: Phone Abuse and Billing Errors
Our client implemented a telephone management system to monitor employee phone activity. However, discrepancies between the system’s records and actual invoice records raised concerns. Our expense management software identified the most expensive calls, revealing a shocking discovery.
The Red Flag: Mysterious Calls to a Horse Racing Number
A massive duration of calls to a horse racing results/betting number stood out. Further investigation confirmed employee abuse, but also uncovered a deeper issue.
The Billing Glitch: Calls Not Disconnecting
Despite handsets being put down, calls continued billing as if still active. This glitch resulted in exorbitant charges.
The Solution: Jolt’s Expert Analysis and Dispute Resolution
Our team:
- Analysed telephone usage patterns.
- Identified the billing error.
- Collaborated with the client to address employee abuse.
- Worked with the fixed-line provider to resolve the billing issue.
The Result: Substantial Recovery
Through our efforts, our client recovered hundreds of thousands of Rands in disputed charges.
Lessons Learned:
- Telephone management systems require regular audits.
- Billing errors can be costly.
- Proactive expense management prevents ongoing losses.
The Jolt Advantage:
Our Technology Expense Management (TEM) services empower businesses to:
- Optimise telecom spend.
- Automate billing review and dispute resolution.
- Enhance visibility and control.
- Improve compliance and governance.
Protect Your Bottom Line:
Don’t let phone abuse and billing errors drain your resources. Partner with Jolt to:
- Streamline expense management.
- Identify cost-saving opportunities.
- Ensure accuracy and compliance.
About Jolt:
At Jolt, our expert team and cutting-edge software help businesses like yours optimise technology expenses.
Ready to Unlock Hidden Savings?
Connect with us to learn more about Jolt’s Technology Expense Management services.
