Technology Expense Management (TEM) has traditionally been dominated by large international software vendors. While these platforms have their place, they are often built for global markets, global suppliers, and global business practices—not the realities of doing business in South Africa.
For years, mobile networks have sold the dream of the “Top Up” contract. More data. More minutes. A shiny new phone.
Management often approves these contracts from the top down because they appear simple and controlled. But beneath the surface, many businesses are quietly overspending.
Somewhere between automation, AI, and ‘working smarter,’ we’ve quietly accepted something dangerous: slow response times. And slow responses don’t just irritate people. They cost money. Real money. Especially in IT.
There was a time when you phoned your supplier and someone answered. Not a bot. Not a ticket number. A person. They knew your name. They knew your business. And if something broke, they owned it. Fast forward to today.
AI has become the sharpest communication assistant in business. It structures thinking, drafts reports, polishes language, and removes wasted time. Used correctly, it’s a serious advantage. Used lazily, it’s obvious.
Every year, like clockwork, the telecom industry announces price adjustments. Most of the time these are justified with familiar phrases: inflationary pressure, network investment, or operational costs.
Overspend rarely happens because leaders don’t care. It happens because they have too many decisions competing for attention. Decision fatigue is real. So is the financial impact.
Most organisations have excellent dashboards. Most still overspend. Somewhere along the way, visibility was mistaken for control. Leaders were told that if costs were visible, they would fix themselves. They don’t. They sit in reports while budgets keep leaking....
The Subscription Tsunami We didn’t mean for it to happen. One app for project management, another for chat, a few for CRM, marketing, HR, file storage, analytics, time tracking—all billed monthly, all automatically renewed, all essential. Welcome to SaaS sprawl: the...
If you’ve spent five minutes on a global TEM vendor’s website, you’ve probably seen it: A glossy platform promising to tame your chaos with one magical dashboard. It sounds great—until you try using it in South Africa…
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Technology Expense Management (TEM) has traditionally been dominated by large international software vendors. While these platforms have their place, they are often built for global markets, global suppliers, and global business practices—not the realities of doing...
For years, mobile networks have sold the dream of the “Top Up” contract. More data. More minutes. A shiny new phone. Management often approves these contracts from the top down because they appear simple and controlled. But beneath the surface, many businesses are...
There was a time when a phone rang, someone answered it, and things got done. Now? Emails sit. Tickets age. “Just circling back” has become a full-time job. Somewhere between automation, AI, and ‘working smarter,’ we’ve quietly accepted something dangerous: slow...
There was a time when you phoned your supplier and someone answered. Not a bot. Not a ticket number. A person. They knew your name. They knew your business. And if something broke, they owned it. Fast forward to today. You log a ticket.You get an automated...
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